Return Policy

At SLEEPITO, we want you to be fully satisfied with your order. If your comforter does not suit you or has an issue, here is our return and refund policy.

🔁 Return period
You have 100 days after receiving your order to request a return, without having to provide a reason. To obtain the nearest return address, please contact our customer service.
To make a request, email us at: contact@sleepito.com

📦 Return conditions
Returned comforters must be intact, unused, and in their original packaging.
Return shipping costs are the responsibility of the customer.
A refund will be issued only after the returned product has been received and inspected.

📬 Package blocked, lost, or tracking not moving
If your package has not moved for more than 7 business days, or if it is lost by the carrier, contact us immediately.
SLEEPITO remains responsible for delivery until you receive your comforter.
In this case, we offer:
A free reshipment of your comforter,
Or a full refund, at your choice.
You may also contact the carrier to speed up the process. If the carrier refuses compensation, proof of this will allow us to process your case more quickly.

📦 Package marked as delivered but not received
If the carrier indicates that the package was delivered but you did not receive it, please contact us quickly, ideally within 5 business days after the notification.
We may:
Open an investigation with the carrier,
Send a new package with reinforced tracking,
Or issue a refund if non-delivery is confirmed.
If the carrier provides proof of delivery (photo, signature, or code), the package will be considered delivered. Otherwise, we will offer a reshipment or a refund according to your choice.

📭 Order error or missing item
If you receive the wrong model or an item is missing, contact us within 7 days after receipt.
You may choose:
A free reshipment with the correct product,
Or a partial refund for the missing items.

🔄 Exclusions from the right of return
As provided by law, the right of return does not apply to opened or used products.
By using your comforter, you accept that it cannot be returned if it has been damaged through use.

💳 Refunds
Once your return or request has been approved, the refund will be issued within a maximum of 4 business days, using the same payment method as your original order.

For any questions, our customer service is here for you: contact@sleepito.com

SLEEPITO
[Legal entity name and registered address]

Thank you for trusting SLEEPITO to bring comfort to your nights 🌙